{
  "geography": "City of Victoria (municipality)",
  "scope": "city",
  "levels": [
    "Municipal (Bylaw Services)"
  ],
  "period": "Calendar year 2025",
  "period_start": "2025-01-01",
  "period_end": "2025-12-31",
  "trend": "context",
  "direction_good": "down",
  "refresh_frequency": "Annually (audited report published mid-year)",
  "id": "bylaw-calls",
  "category": "Safety",
  "title": "Bylaw calls for service",
  "plain_question": "How many calls for service did City bylaw officers respond to in the year?",
  "value": 10675,
  "display_value": "10,675",
  "unit": "calls in the year",
  "comparison": {
    "previous_period": "2024",
    "previous_value": 9517,
    "change_percent": null
  },
  "since_text": "Was 9,517 in 2024. Calls by type and month are not published",
  "trend_basis": "The City reports 10,675 bylaw calls for service in 2025, and 9,517 calls in 2024 in its Annual Report 2024.",
  "right_direction": "Shown for context, without a “better” or “worse” label: call counts reflect both problems and how easy it is to report them.",
  "caveats": [
    "Two years, each from the text of that year's Annual Report. Calls by category, month and time to close are not published as data (see “Not measured yet”).",
    "The Annual Report 2024 describes its figure as calls “covering a range of bylaws”; the Annual Report 2025 says “calls for service”. Both describe calls Bylaw Services responded to in the year."
  ],
  "series": [
    {
      "period": "2024",
      "value": 9517
    },
    {
      "period": "2025",
      "value": 10675
    }
  ],
  "source": {
    "name": "City of Victoria, Annual Report",
    "url": "https://www.victoria.ca/media/file/annual-report-2025",
    "dataset_url": "https://www.victoria.ca/city-government/corporate-strategic-plan/annual-report",
    "download_url": "https://www.victoria.ca/media/file/annual-report-2025",
    "earlier": {
      "period": "2024",
      "display": "9,517",
      "name": "City of Victoria, Annual Report 2024",
      "url": "https://www.victoria.ca/media/file/annual-report-2024",
      "page_url": "https://www.victoria.ca/media/file/annual-report-2024#page=13",
      "page": 13,
      "reads": "Bylaw Services: Engaged with residents, businesses and visitors while responding to 9,517 diverse calls",
      "published": "2025-06-11",
      "note": null
    },
    "publisher_page": "https://www.victoria.ca/city-government/corporate-strategic-plan/annual-report",
    "page_url": "https://www.victoria.ca/media/file/annual-report-2025#page=28",
    "page": 28,
    "locator": "City of Victoria Annual Report 2025, page 28 (Bylaw Services)",
    "reads": "“10,675 calls for service”"
  },
  "licence": {
    "name": "Public data, not under an open licence. Used with attribution.",
    "url": "https://www.victoria.ca/legal-disclaimer",
    "open": false
  },
  "verified_text": [
    " camp leaders; Bottom: New Foot Patrol and responsive presence while responding to initiative to respond to business and resident needs 10,675 calls for service",
    "Bylaw Services: Engaged with residents, businesses and visitors while responding to 9,517 diverse calls"
  ],
  "data_published": "2026-07-17",
  "retrieved_at": "2026-11-12T04:45:56Z",
  "attribution": "Source: City of Victoria, Annual Report. Public document, used with attribution; not endorsed by the publisher.",
  "licence_type": "public",
  "source_tier": 1,
  "measure_kind": "activity",
  "better_measure": {
    "what": "Time to close service requests (bylaw, litter, graffiti, needles)",
    "who_could_publish": "City of Victoria",
    "status": "Not published as data. Not asked for yet."
  },
  "status_rule": {
    "rule": "One rule for every measure: a change smaller than 5% of the earlier value, or smaller than the agency's own margin of error, is “About the same”; no change is calculated across a marked break in a series; homelessness estimates, prices, staffing and comparison pages are shown for context without a label.",
    "reason": "Shown for context, without a better or worse label.",
    "threshold_percent": 5.0
  },
  "changes": {
    "year": null,
    "five_year": null
  },
  "direction": {
    "type": "context",
    "rule": "Outcome measures read Better, Worse or About the same; published government targets read Ahead of, On or Behind target; value-judgement measures read Rising, Falling or Steady in a neutral colour. A change smaller than the agency's own margin of error, or otherwise smaller than 5% of the earlier value, is About the same (or Steady). No change is calculated across a marked break in a series.",
    "key": "rising",
    "label": "Rising",
    "arrow": "▲",
    "rel": 12.167699905432384,
    "delta": null,
    "vs": "2024",
    "cur": "2025",
    "why": "More calls can mean more problems or more reporting. The change is 12.2% of the earlier value, at or above the 5% threshold.",
    "change": "12%",
    "one_year": "+12.2%",
    "long_why": "The City’s annual reports give a bylaw call count only for 2024 and 2025, so there is no reading longer than one year."
  },
  "benchmark": {
    "rung": 4,
    "rung_name": "Context measure: no target expected",
    "as_of": "2026-11-12",
    "items": [
      {
        "kind": "context",
        "label": "Context measure: no target expected",
        "area": null,
        "source": null,
        "documents_checked": null,
        "text": "Context measure: no target expected. A count of calls received. More or fewer calls is not a goal in itself."
      }
    ],
    "drawn": [],
    "rule": "Highest rung found is shown; the site never sets a target. Methods, Targets."
  },
  "no_target_expected": "A count of calls received. More or fewer calls is not a goal in itself.",
  "benchmarks": [],
  "highest_rung": null,
  "decided_by": [
    {
      "body": "COV",
      "name": "City of Victoria Council",
      "decides": "Makes the City’s bylaws and decides how bylaw services are run and funded.",
      "laws": [
        {
          "key": "cc8p",
          "label": "Community Charter, s. 8 (3)",
          "url": "https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/03026_02#section8"
        },
        {
          "key": "cc165",
          "label": "Community Charter, s. 165",
          "url": "https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/03026_06#section165"
        }
      ],
      "last": null,
      "next": null
    }
  ],
  "main_decision_maker": "City of Victoria Council",
  "label_1y": {
    "key": "rising",
    "label": "Rising"
  },
  "label_long": null,
  "target_line": {
    "form": 7,
    "text": "No target expected",
    "target": null,
    "gap": null,
    "comparison": null,
    "applies_here": false,
    "note": "A count of calls received. More or fewer calls is not a goal in itself."
  }
}