{
  "id": "transit-on-time",
  "category": "Mobility",
  "title": "Buses running on time, Victoria regional transit",
  "geography": "Victoria Regional Transit System (Greater Victoria)",
  "scope": "region",
  "levels": [
    "BC Transit and the Victoria Regional Transit Commission",
    "Road conditions and construction"
  ],
  "plain_question": "What share of bus trips ran on time?",
  "value": 72.4,
  "display_value": "72.4%",
  "unit": "of trips on time",
  "period": "April 1, 2026 to July 31, 2026",
  "period_start": "2026-04-01",
  "period_end": "2026-07-31",
  "comparison": {
    "previous_period": "April to July 2025",
    "previous_value": 70.5,
    "change_percent": 1.9,
    "change_unit": "percentage points"
  },
  "since_text": "Was 70.5% in April to July 2025",
  "trend": "roughly_flat",
  "trend_basis": "72.4% of trips were on time from April 1, 2026 to July 31, 2026, compared with 70.5% in the same months of 2025.",
  "direction_good": "up",
  "right_direction": "A higher number means more buses ran on time. Less than 1 percentage point counts as about the same.",
  "caveats": [
    "Read from a BC Transit presentation to the Victoria Regional Transit Commission; BC Transit defines “on time”.",
    "Covers the whole regional transit system, not only routes in the City.",
    "Only the period in the latest presentation is shown."
  ],
  "series": [
    {
      "period": "Apr–Jul 2025",
      "value": 70.5
    },
    {
      "period": "Apr–Jul 2026",
      "value": 72.4
    }
  ],
  "refresh_frequency": "Several times a year (Transit Commission meetings)",
  "breakdown_title": "Also in the report, April 1, 2026 to July 31, 2026",
  "breakdown": [
    {
      "label": "Scheduled service delivered",
      "display_value": "100%",
      "period": "April 1, 2026 to July 31, 2026",
      "detail": "BC Transit’s target is 99.5%."
    },
    {
      "label": "Hours of service delivered",
      "display_value": "278,843",
      "period": "April 1, 2026 to July 31, 2026",
      "detail": "269,455 in the same period a year earlier."
    },
    {
      "label": "Customer service reports",
      "display_value": "15,790",
      "period": "April 1, 2026 to July 31, 2026",
      "detail": "16,470 in the same period of 2025. Complaints: 1,971 (1,819 a year earlier)."
    }
  ],
  "source": {
    "name": "BC Transit, Victoria Regional Transit System operations update",
    "url": "https://www.bctransit.com/wp-content/uploads/2026/09/9.4-VRTS-Operations-Fall-2026-Presentation-092226.pdf",
    "dataset_url": "https://www.bctransit.com/wp-content/uploads/2026/09/9.4-VRTS-Operations-Fall-2026-Presentation-092226.pdf",
    "download_url": "https://www.bctransit.com/wp-content/uploads/2026/09/9.4-VRTS-Operations-Fall-2026-Presentation-092226.pdf",
    "publisher_page": "https://www.bctransit.com/victoria/",
    "page_url": "https://www.bctransit.com/wp-content/uploads/2026/09/9.4-VRTS-Operations-Fall-2026-Presentation-092226.pdf#page=4",
    "page": 4,
    "locator": "BC Transit operations update, Fall 2026, page 4, “On Time Performance”",
    "reads": "“On Time Performance (OTP): 72.4%”, April 1 to July 31, 2026 (70.5% in April to July 2025)"
  },
  "licence": {
    "name": "Public data, not under an open licence. Used with attribution.",
    "url": "https://www.bctransit.com/terms-of-use",
    "open": false
  },
  "verified_text": [
    "On Time Performance (OTP): 72.4%",
    "On-Time Performance April 1, 2026 to July 31, 2026",
    "72.4% 70.5% in April to July 2025 On Time Performance",
    "Scheduled Service Delivered: 100% (target 99.5%) • 278,843 total hours delivered, in comparison to 269,455 total hours delivered",
    "• 15,790 Customer Service Reports (CSRs) were recorded, down from 16,470 from the same period in 2025",
    "Complaints totaled 1,971 compared to 1,819 the same timeframe last year"
  ],
  "data_published": "2026-09-08",
  "retrieved_at": "2026-11-12T03:34:28Z",
  "attribution": "Source: BC Transit, Victoria Regional Transit System operations update. Public document, used with attribution; not endorsed by the publisher.",
  "licence_type": "public",
  "source_tier": 1,
  "measure_kind": "service result",
  "better_measure": null,
  "status_rule": {
    "rule": "One rule for every measure: a change smaller than 5% of the earlier value, or smaller than the agency's own margin of error, is “About the same”; no change is calculated across a marked break in a series; homelessness estimates, prices, staffing and comparison pages are shown for context without a label.",
    "reason": "The change is 2.7% of the earlier value, below the 5% threshold.",
    "threshold_percent": 5.0
  },
  "changes": {
    "year": {
      "period": "April to July 2025",
      "value": 70.5,
      "text": "vs April to July 2025: +1.9 points"
    },
    "five_year": null
  },
  "direction": {
    "type": "target",
    "rule": "Outcome measures read Better, Worse or About the same; published government targets read Ahead of, On or Behind target; value-judgement measures read Rising, Falling or Steady in a neutral colour. A change smaller than the agency's own margin of error, or otherwise smaller than 5% of the earlier value, is About the same (or Steady). No change is calculated across a marked break in a series.",
    "key": "behind",
    "label": "Just under target",
    "arrow": null,
    "rel": 2.6950354609929157,
    "delta": 1.9000000000000057,
    "vs": "April to July 2025",
    "cur": "April 1, 2026 to July 31, 2026",
    "why": "72.4% against the target in force of 72.5% for this period. At or over the target reads Target met; under it reads Missed, or Just under target when the gap is 0.5% of the target or less.",
    "change": "1.9 pt",
    "one_year": "+1.9 pt",
    "long_why": "The series starts in Apr–Jul 2025, so there is no reading longer than one year yet.",
    "year_reading": {
      "label": "About the same",
      "key": "same",
      "why": "The change is 2.7% of the earlier value, below the 5% threshold."
    },
    "target_source": [
      "Victoria Regional Transit System operations update, March 11, 2025",
      "https://www.bctransit.com/wp-content/uploads/2025/03/15-VRTS-Operations-Update-02_25.pdf"
    ]
  },
  "data_published_basis": "file dated",
  "reference_lines": [
    {
      "key": "otp",
      "style": "target",
      "label": "BC Transit on-time target, reported to the Victoria Regional Transit Commission",
      "short": "BC Transit target",
      "area": "Victoria Regional Transit System",
      "source": "BC Transit, Victoria Regional Transit System operations update, Fall 2026 (September 2026, page 4)",
      "url": "https://www.bctransit.com/wp-content/uploads/2026/09/9.4-VRTS-Operations-Fall-2026-Presentation-092226.pdf",
      "steps": [
        {
          "start": "2024-11-01",
          "end": "2025-01-31",
          "value": 70,
          "doc": "bct_mar25"
        },
        {
          "start": "2025-02-01",
          "end": null,
          "value": 72.5,
          "doc": "bct_jun25"
        }
      ],
      "end": "Target: 72.5%"
    }
  ],
  "benchmark": {
    "rung": 1,
    "rung_name": "Adopted target",
    "as_of": "2026-11-12",
    "items": [
      {
        "kind": "target",
        "label": "Adopted target",
        "text": "Target: BC Transit reports on-time performance to the Victoria Regional Transit Commission against a target. The target was 70% in the report for November 2024 to January 2025, and 72.5% in every report since, starting with February to May 2025. The chart draws the target in force for each period shown. The reports cited here do not print BC Transit’s definition of “on time”.",
        "area": "Victoria Regional Transit System",
        "source": {
          "title": "Victoria Regional Transit System operations update, Fall 2026",
          "publisher": "BC Transit",
          "date": "September 2026",
          "url": "https://www.bctransit.com/wp-content/uploads/2026/09/9.4-VRTS-Operations-Fall-2026-Presentation-092226.pdf",
          "terms": "https://www.bctransit.com/terms-of-use",
          "refresh": "Several times a year (Transit Commission meetings)",
          "licence": "Public document, not under an open licence. Quoted with attribution.",
          "checked": "2026-11-12",
          "key": "bct_fall26",
          "page": 4
        },
        "documents_checked": null
      },
      {
        "kind": "target",
        "label": "Adopted target",
        "text": "The same report sets a 99.5% target for scheduled service delivered. Service delivered was 100% from April to July 2026 (see “Also in the report”).",
        "area": "Victoria Regional Transit System",
        "source": {
          "title": "Victoria Regional Transit System operations update, Fall 2026",
          "publisher": "BC Transit",
          "date": "September 2026",
          "url": "https://www.bctransit.com/wp-content/uploads/2026/09/9.4-VRTS-Operations-Fall-2026-Presentation-092226.pdf",
          "terms": "https://www.bctransit.com/terms-of-use",
          "refresh": "Several times a year (Transit Commission meetings)",
          "licence": "Public document, not under an open licence. Quoted with attribution.",
          "checked": "2026-11-12",
          "key": "bct_fall26",
          "page": 3
        },
        "documents_checked": null
      }
    ],
    "drawn": [
      "BC Transit on-time target, reported to the Victoria Regional Transit Commission"
    ],
    "rule": "Highest rung found is shown; the site never sets a target. Methods, Targets."
  },
  "benchmarks": [
    {
      "rung": 1,
      "kind": "target",
      "label": "BC Transit on-time target, reported to the Victoria Regional Transit Commission",
      "short": "Target: 72.5%",
      "unit": "%",
      "set_by": "BCT",
      "instrument": "plan",
      "document": "bct_mar25",
      "page": 4,
      "area": "Victoria Regional Transit System",
      "fit": "full",
      "same_area": true,
      "polarity": "floor",
      "chart": null,
      "value": 70,
      "applies_from": "2024-11-01",
      "applies_to": "2025-01-31",
      "path": false,
      "document_url": "https://www.bctransit.com/wp-content/uploads/2025/03/15-VRTS-Operations-Update-02_25.pdf",
      "applies_here": true,
      "same_measure": true
    },
    {
      "rung": 1,
      "kind": "target",
      "label": "BC Transit on-time target, reported to the Victoria Regional Transit Commission",
      "short": "Target: 72.5%",
      "unit": "%",
      "set_by": "BCT",
      "instrument": "plan",
      "document": "bct_jun25",
      "page": 4,
      "area": "Victoria Regional Transit System",
      "fit": "full",
      "same_area": true,
      "polarity": "floor",
      "chart": null,
      "value": 72.5,
      "applies_from": "2025-02-01",
      "applies_to": null,
      "path": false,
      "document_url": "https://www.bctransit.com/wp-content/uploads/2025/06/17-VRTS-Operations-Update-06_25.pdf",
      "applies_here": true,
      "same_measure": true
    }
  ],
  "highest_rung": 1,
  "target_status": {
    "method": "standing_target",
    "label": "Just under target",
    "key": "behind",
    "value": 72.4,
    "target": 72.5,
    "calculated_here": false,
    "text": "72.4% against the target in force of 72.5% for this period. At or over the target reads Target met; under it reads Missed, or Just under target when the gap is 0.5% of the target or less.",
    "document": "bct_jun25",
    "applies_from": "2025-02-01",
    "applies_to": null
  },
  "decided_by": [
    {
      "body": "VTC",
      "name": "Victoria Regional Transit Commission",
      "decides": "Sets bus fares and service standards in Greater Victoria, within budgets set by BC Transit.",
      "laws": [
        {
          "key": "bcta25",
          "label": "British Columbia Transit Act, s. 25 (12)",
          "url": "https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/96038_01#section25"
        }
      ],
      "last": null,
      "next": null
    },
    {
      "body": "BC",
      "name": "Province of B.C. (BC Transit)",
      "decides": "BC Transit sets the operating and capital budgets and runs the system.",
      "laws": [
        {
          "key": "bcta3",
          "label": "British Columbia Transit Act, s. 3",
          "url": "https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/96038_01#section3"
        }
      ],
      "last": null,
      "next": null
    },
    {
      "body": "MUN",
      "name": "Municipal councils of Greater Victoria (13)",
      "decides": "Each council owns and manages its local roads.",
      "laws": [
        {
          "key": "cc35",
          "label": "Community Charter, s. 35",
          "url": "https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/03026_03#section35"
        }
      ],
      "last": null,
      "next": null
    }
  ],
  "main_decision_maker": "Victoria Regional Transit Commission",
  "label_1y": {
    "key": "behind",
    "label": "Just under target"
  },
  "label_long": null,
  "target_line": {
    "form": 1,
    "text": "Target 72.5% · 0.1 pts below",
    "target": 72.5,
    "gap": "0.1 pts below",
    "comparison": null,
    "applies_here": true,
    "note": null
  }
}